Refund Policy

1. Try before you pay

Every customer can start with a 3-day free trial of the complete indicator. The trial exists so you can confirm the product works for you, on your own charts and your own terminal, before any money changes hands. If you cancel before the trial ends, you are never charged.

2. 14-day money-back guarantee

If you are not satisfied with your first paid purchase, you can request a full refund within 14 days of that payment. You do not need to give a detailed reason, though we always appreciate knowing what fell short so we can improve.

This guarantee applies to your first payment for a plan, whether that is a one-month purchase, a monthly subscription, or the first charge after a free trial.

3. Technical problems

If your licence fails to arrive, will not load in MetaTrader 4, or does not work on the account number you provided, contact us first at contact@ai-smc.trade. In most cases we can reissue your licence immediately at no cost. If we cannot resolve the problem, you will receive a full refund regardless of how long ago you purchased.

4. Subscription renewals

Renewal payments are generally not refundable, because you can cancel at any time before a renewal date and cancelling always preserves access for the period you have already paid for.

That said, we understand renewals can be overlooked. If you were charged for a renewal you did not intend and you have not downloaded or used that month's licence, contact us within 7 days of the charge and we will normally refund it.

5. When a refund may be declined

We may decline a refund request where:

• the request falls outside the periods described above, and there is no technical fault;
• there is evidence that the licence has been shared, resold or redistributed;
• there has been an attempt to bypass the account-locking or expiry mechanisms; or
• we identify a pattern of repeated purchase-and-refund activity on the same account or payment method.

Refunds are not available on the basis of trading losses. As set out in our Terms & Conditions, the indicator is an analysis tool and does not guarantee any trading outcome.

6. How to request a refund

Email contact@ai-smc.trade from the address on your account, and include:

• the email address used at checkout;
• the approximate date of the payment; and
• a short description of the problem, if there was one.

We aim to reply within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Payments and your statutory rights

Our order process is conducted by Paddle.com, our merchant of record, which processes refunds on our behalf. You may also contact Paddle directly about a transaction.

Nothing in this policy limits any statutory rights you have as a consumer under the law of your country of residence, including any applicable right of withdrawal for digital products.

8. Cancelling instead of refunding

If you simply want to stop future payments, you do not need a refund — cancel your subscription from your dashboard at any time. Cancelling prevents all future charges and you keep access until the end of the period you have already paid for.